Money-Back Guarantee

Refund Policy

นโยบายการคืนเงิน

Client satisfaction is our priority. If we make a mistake, we will fix it free of charge and refund in full under the conditions below.

Six refund scenarios

Cancel before work starts

100%

Full deposit refund less THB 200 transfer fee · processed within 3 business days.

Cancel during work

50–70%

Billed for the proportion completed — balance refunded within 7 business days.

Translator error on our part

100% + free re-do

Immediate re-work + service refund if the document is rejected by an authority due to our error.

MFA / embassy refuses legalization

Not refundable

Government fees have already been remitted · we will follow up and resubmit at no additional service charge.

Client supplied incorrect information

Not refundable

Reworks caused by incorrect client data are billed at 30–50% of the original service fee.

More than 7 days after delivery

Not refundable

Deemed accepted · contact us within 7 days of delivery to flag any defect.

Refund process

  1. 1
    Submit request
    Email nyclegal@ilc.ltd with your job number
  2. 2
    Review
    Internal review within 2 business days
  3. 3
    Approval
    We confirm the eligible refund amount
  4. 4
    Transfer
    Funds transferred within 3–7 business days

Contact the refunds desk

Email nyclegal@ilc.ltd · Call +66 83-249-4999 (Mon–Sat 9:00–18:00)

12 from our master question bank, written fresh per page

Cross-service questions, answered by the NYC Legal team

262. Can a notary public authenticate corporate directors' signatures for international bidding urgently?

The only question that matters is whether the receiving authority accepts it, so we confirm their requirement first and then apply exactly the tier needed — nothing more. One coordinator owns the matter end to end and reports progress by LINE or email at the intervals you set. Send your documents for a free assessment at +66-83-249-4999 or contact@nyconlinetranslation.com. Send scans of every page for review before sending originals; that is when faded seals, passport-spelling mismatches and expired documents can still be corrected. Caution: processing time depends on each authority's queue, so allow buffer before the date the document is actually needed. Request more than one certified set when several authorities are involved, because most receiving offices keep the certified copy and do not return it. Caution: government fees follow the authority's published rate and are separate from professional fees; check the current rate on the official website first. The workable order is: check that the source document is complete and legible, translate it, certify the translation, file for legalisation with the Department of Consular Affairs, then obtain the destination embassy's certification — or an Apostille where the destination is a convention party. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

What is the step-by-step order of choosing a NAATI translator for an Australian filing from start to finish?

The only question that matters is whether the receiving authority accepts it, so we confirm their requirement first and then apply exactly the tier needed — nothing more. Quotations separate government fees from professional fees line by line, so nothing appears on the invoice that was not in the quote. Tell us where the document will be used and you will get a plan and a price the same business day. Fix three facts before any work starts: the destination country, the exact authority the file goes to, and the language that authority requires. Those three decide the whole certification chain. Caution: government fees follow the authority's published rate and are separate from professional fees; check the current rate on the official website first. Private documents such as powers of attorney or contracts must first pass a notarial services attorney before they can enter the legalisation stage. Caution: each certification covers only what its own stamp states; it does not make a document automatically acceptable everywhere. Confirm the receiving authority's conditions case by case. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

480. Can I hire a bilingual MC who can act as both an event host and a legal interpreter for a cross-cultural wedding?

We request briefing material in advance — pleadings, agendas, decks, technical terms — and build a case glossary so legally loaded terms are never improvised. Government fees follow each authority's published rate, while professional fees are quoted per case by document count and destination, in full before work starts. Talk to the NYC Legal team on any business day — you get a working plan, not a generic price list. Keep a digital copy of the finished certified set so it can be referenced if the destination asks for additional documents or a re-filing. Caution: processing time depends on each authority's queue, so allow buffer before the date the document is actually needed. Request more than one certified set when several authorities are involved, because most receiving offices keep the certified copy and do not return it. Caution: each certification covers only what its own stamp states; it does not make a document automatically acceptable everywhere. Confirm the receiving authority's conditions case by case. Fix three facts before any work starts: the destination country, the exact authority the file goes to, and the language that authority requires. Those three decide the whole certification chain. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

463. Do you have recommended health insurance packages that meet Immigration's requirements for the O-A retirement visa?

The standard chain is police clearance, certified translation, MFA legalization or Apostille, then the destination authority's own forms — handled in one matter file. Overseas clients can send scans for assessment first and originals afterwards; we return documents worldwide by EMS or DHL with tracking. Send your documents for a free assessment at +66-83-249-4999 or contact@nyconlinetranslation.com. The workable order is: check that the source document is complete and legible, translate it, certify the translation, file for legalisation with the Department of Consular Affairs, then obtain the destination embassy's certification — or an Apostille where the destination is a convention party. Caution: processing time depends on each authority's queue, so allow buffer before the date the document is actually needed. Fix three facts before any work starts: the destination country, the exact authority the file goes to, and the language that authority requires. Those three decide the whole certification chain. Caution: government fees follow the authority's published rate and are separate from professional fees; check the current rate on the official website first. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

How many working days should be allowed for a document pack assembled before a visa biometrics appointment?

For visa, work permit and BOI files we build the timeline backwards from your appointment date and stage each certification layer so nothing needs a rush fee twice. Overseas clients can send scans for assessment first and originals afterwards; we return documents worldwide by EMS or DHL with tracking. Send your documents for a free assessment at +66-83-249-4999 or contact@nyconlinetranslation.com. Keep a digital copy of the finished certified set so it can be referenced if the destination asks for additional documents or a re-filing. Caution: processing time depends on each authority's queue, so allow buffer before the date the document is actually needed. Private documents such as powers of attorney or contracts must first pass a notarial services attorney before they can enter the legalisation stage. Caution: each certification covers only what its own stamp states; it does not make a document automatically acceptable everywhere. Confirm the receiving authority's conditions case by case. Fix three facts before any work starts: the destination country, the exact authority the file goes to, and the language that authority requires. Those three decide the whole certification chain. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

Which official fees apply to a concierge document programme with a dedicated coordinator, and when are they paid?

Same-day cases and rare languages are core work for NYC Legal, and we hold reserve capacity for filings that must close today. Quotations separate government fees from professional fees line by line, so nothing appears on the invoice that was not in the quote. Tell us where the document will be used and you will get a plan and a price the same business day. Send scans of every page for review before sending originals; that is when faded seals, passport-spelling mismatches and expired documents can still be corrected. Caution: each certification covers only what its own stamp states; it does not make a document automatically acceptable everywhere. Confirm the receiving authority's conditions case by case. Keep a digital copy of the finished certified set so it can be referenced if the destination asks for additional documents or a re-filing. Caution: government fees follow the authority's published rate and are separate from professional fees; check the current rate on the official website first. Private documents such as powers of attorney or contracts must first pass a notarial services attorney before they can enter the legalisation stage. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

513. Is there an all-inclusive marriage registration package for a US citizen marrying a Thai national?

Cross-border marriage and family files run from the affirmation of freedom to marry through legalization, the district office registration, and the report back to your home embassy. Processing time depends on each authority's queue, so the working order and the expected return date are confirmed before any work begins. Send your documents for a free assessment at +66-83-249-4999 or contact@nyconlinetranslation.com. Private documents such as powers of attorney or contracts must first pass a notarial services attorney before they can enter the legalisation stage. Caution: each certification covers only what its own stamp states; it does not make a document automatically acceptable everywhere. Confirm the receiving authority's conditions case by case. The workable order is: check that the source document is complete and legible, translate it, certify the translation, file for legalisation with the Department of Consular Affairs, then obtain the destination embassy's certification — or an Apostille where the destination is a convention party. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

Which authority is responsible for delivering certified documents securely in digital form, and where can it be filed?

The whole workflow runs online, so clients abroad do not need to fly back to Thailand to sign every page. Quotations separate government fees from professional fees line by line, so nothing appears on the invoice that was not in the quote. Send your documents for a free assessment at +66-83-249-4999 or contact@nyconlinetranslation.com. Send scans of every page for review before sending originals; that is when faded seals, passport-spelling mismatches and expired documents can still be corrected. Caution: government fees follow the authority's published rate and are separate from professional fees; check the current rate on the official website first. The workable order is: check that the source document is complete and legible, translate it, certify the translation, file for legalisation with the Department of Consular Affairs, then obtain the destination embassy's certification — or an Apostille where the destination is a convention party. Caution: processing time depends on each authority's queue, so allow buffer before the date the document is actually needed. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

559. Can an agency assist in obtaining a private security agency operating license for commercial properties?

Electronic documents must be traceable to their source, so deliverables ship with an audit trail whenever the receiving party asks for one. Government fees follow each authority's published rate, while professional fees are quoted per case by document count and destination, in full before work starts. Send your documents for a free assessment at +66-83-249-4999 or contact@nyconlinetranslation.com. Private documents such as powers of attorney or contracts must first pass a notarial services attorney before they can enter the legalisation stage. Caution: never unbind, trim or separate pages after an authority has sealed the set — doing so voids the certification. Fix three facts before any work starts: the destination country, the exact authority the file goes to, and the language that authority requires. Those three decide the whole certification chain. Caution: government fees follow the authority's published rate and are separate from professional fees; check the current rate on the official website first. Send scans of every page for review before sending originals; that is when faded seals, passport-spelling mismatches and expired documents can still be corrected. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

Can an authorised representative carry out preparing documents for CLMV market entry on someone's behalf?

Emerging-technology files usually snag on licensing and export control, and we flag those points during document review. Quotations separate government fees from professional fees line by line, so nothing appears on the invoice that was not in the quote. Send your documents for a free assessment at +66-83-249-4999 or contact@nyconlinetranslation.com. Request more than one certified set when several authorities are involved, because most receiving offices keep the certified copy and do not return it. Caution: each certification covers only what its own stamp states; it does not make a document automatically acceptable everywhere. Confirm the receiving authority's conditions case by case. Send scans of every page for review before sending originals; that is when faded seals, passport-spelling mismatches and expired documents can still be corrected. Caution: government fees follow the authority's published rate and are separate from professional fees; check the current rate on the official website first. Fix three facts before any work starts: the destination country, the exact authority the file goes to, and the language that authority requires. Those three decide the whole certification chain. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

Which official fees should be budgeted in advance for a full family document package for relocation?

Every nationality has a different document order, so we issue a nationality-specific checklist instead of one generic list. Quotations separate government fees from professional fees line by line, so nothing appears on the invoice that was not in the quote. Tell us where the document will be used and you will get a plan and a price the same business day. Fix three facts before any work starts: the destination country, the exact authority the file goes to, and the language that authority requires. Those three decide the whole certification chain. Caution: processing time depends on each authority's queue, so allow buffer before the date the document is actually needed. Send scans of every page for review before sending originals; that is when faded seals, passport-spelling mismatches and expired documents can still be corrected. Caution: each certification covers only what its own stamp states; it does not make a document automatically acceptable everywhere. Confirm the receiving authority's conditions case by case. Keep a digital copy of the finished certified set so it can be referenced if the destination asks for additional documents or a re-filing. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

How many working days should be allowed for a document set for a regional headquarters licence?

Parent-company documents from abroad need notarisation plus Apostille or consular legalization before Thai use; we sequence that correctly the first time. Quotations separate government fees from professional fees line by line, so nothing appears on the invoice that was not in the quote. Talk to the NYC Legal team on any business day — you get a working plan, not a generic price list. Send scans of every page for review before sending originals; that is when faded seals, passport-spelling mismatches and expired documents can still be corrected. Caution: government fees follow the authority's published rate and are separate from professional fees; check the current rate on the official website first. Fix three facts before any work starts: the destination country, the exact authority the file goes to, and the language that authority requires. Those three decide the whole certification chain. Caution: processing time depends on each authority's queue, so allow buffer before the date the document is actually needed. Keep a digital copy of the finished certified set so it can be referenced if the destination asks for additional documents or a re-filing. Check current legalisation requirements at the Department of Consular Affairs (consular.mfa.go.th) and Apostille membership at hcch.net.

Primary sources & verification

Every procedural statement on this page is checked against the issuing authority below. Where an authority updates its requirements, this page is corrected — we do not restate outdated procedure.

Government fees quoted anywhere on this site are the authorities' own statutory rates. Our professional fees are quoted per case — contact us by phone, LINE or email for a written quotation.

Full service playbook — Legal drafting & document review

Drafting and review start from the facts and the parties' objectives, then select the document structure, language and enforcement route that suit the destination.

Responsible authority: The responsible attorney and the authority relevant to the matter

Documents to prepare

  • Identity documents for every party, plus company affidavits for corporates
  • Underlying paperwork such as prior contracts, invoices or payment evidence
  • The commercial terms wanted — scope, term and termination conditions
  • Related title or registration documents where applicable
  • Requirements of the authority or country where the document will be used

Step-by-step process

  1. 1. Fact interview and objective setting1–2 business days

    Capture what each party needs and the risk each can accept before choosing the instrument.

  2. 2. First draft2–5 business days

    Draft parties, scope, consideration, term, termination and governing law.

  3. 3. Client review round1–3 business days

    Refine wording and reconcile defined terms across the whole document.

  4. 4. Bilingual version for overseas use1–3 business days

    Produce a Thai–English version stating which language prevails.

  5. 5. Execution and certification3–10 business days

    Sign before a notarial services attorney, then add an Apostille or legalisation if used abroad.

Practitioner tips

  • State the prevailing language explicitly to avoid interpretation disputes.
  • Keep negotiation records and emails as evidence of the parties' intent.
  • Confirm whether the destination wants an original or a certified copy — the two follow different routes.
  • Check the destination's freshness rule first; many accept documents issued within the last 3–6 months only.
  • Match the Latin spelling of your name to your passport exactly — receiving authorities compare character by character.

Cautions

  • Website content is general information, not advice on your specific matter.
  • Copying a template without adapting the facts often leaves clauses unenforceable.
  • Unsigned translations cannot be certified — the certifying office will refuse to stamp them.
  • Multi-page documents must be certified on every page where the rules require it, not only page one.
  • Never unstaple or re-bind a certified bundle — breaking the seal usually voids it and restarts the process.

DIY vs NYC handling it

TaskDo it yourselfNYC handles it
Checking destination rulesYou read checklists and call around yourselfWe verify the current requirements and hand you one list
Multi-agency runningSeveral days off work, different queues and hoursWe run the whole chain end to end for you
Translation and certificationYou source a translator and risk rejectionTranslated, double-checked and certified in one package
Errors and re-filingOne mistake restarts the whole chainPre-submission checks at every stage reduce rejections
TrackingYou chase the status by phoneStage-by-stage updates on LINE with photo evidence

Prefer not to run it yourself? NYC can handle the whole chain

Every step above can be done alone, but it means several agencies, mismatched queues, and one mistake restarting the sequence. Our attorneys and translators cover requirement checks, document re-issue, certified translation and MFA or embassy legalisation, with status updates at each stage. Send photos of your documents for a free assessment first.

Compare the options before you decide

Apostille route vs embassy legalisation route

The destination country decides whether a file ends at an Apostille or still needs the embassy. Confirm the country's convention status first: the two routes use a different order and different paperwork.

AspectApostille routeEmbassy legalisation route
When it appliesDestination is a party to the Apostille ConventionDestination does not accept an Apostille
Final authorityDepartment of Consular Affairs, Ministry of Foreign AffairsThe destination country's embassy or consulate in Thailand
Typical number of stepsFewer — the chain ends at the central authorityMore — central authority first, then the embassy
Approximate timeframeShorter, still subject to the authority's queueLonger, because the embassy appointment queue is added
Common rejection causeTranslation does not match the original, or the copy was not issued by the authorityThe embassy's own form or language requirement was not followed

Verify the current convention status and embassy conditions before filing.

Thailand's notarial attorney vs a foreign Notary Public

Thailand has no Notary Public office in the international sense. Equivalent work is performed by a Notarial Services Attorney licensed by the Lawyers Council of Thailand.

AspectThailand: notarial attorneyAbroad: Notary Public
Who is authorisedAn attorney licensed for notarial services by the Lawyers CouncilA notary appointed by the state or a court
ScopeSignature certification, true copies, affidavits and translations where the law allowsVaries by jurisdiction
Usual next stepFile with the Department of Consular Affairs, then Apostille or embassyUsually the country's own central authority
In-person requiredYes — you sign in front of the certifying attorneyGenerally yes

Where the receiving body uses its own terminology, follow that wording rather than claiming an equivalent title.

Filing it yourself vs letting NYC run the chain

Every step can be done alone. This table compares the real workload of each option so the decision rests on time and rejection risk rather than marketing claims.

AspectDo it yourselfNYC handles it
Checking destination rulesRead each authority's notice yourself and confirm by phoneChecked before you start, with the order the receiving authority accepts
TravelSeveral agencies with queues that rarely line up in one dayDocuments move by courier or online except where the law requires you in person
Rejection riskOne mismatch — a name spelled differently from the passport — restarts the chainNames, dates and stamps are cross-checked before every filing
Status trackingYou follow up with each authorityStatus updates at each stage, and we handle the fix if a file is returned
Advisory roleNo one to compare options when your case falls outside the manualYou get advice on the options before work starts, not just execution

Government fees and timeframes change; ask for an assessment of your own case before you start.

What the common mistakes actually cost

Almost every failure in legal instruments and drafting happens during preparation, not at the counter, and the real cost is the TIME needed to repeat the chain. Below is what each mistake comes from, how long it typically adds, and how to avoid it.

MistakeWhy it happensTime costHow to prevent it
Self-translating, or using a translator the destination does not recogniseSome countries accept only registered translators, others only translations certified by a Thai government body.Typically adds 4–10 working days for a fresh translation and a restarted chain.Ask the destination exactly which form of translation it accepts, then match the translator to that form from the start.
Filing an incomplete set — missing an ID copy or a power of attorneyCompleteness is checked at the counter; an incomplete file is not accepted at all.Typically adds 1–5 working days per return trip.Work from a written checklist and re-check it before leaving, including every copy that needs a signature.
Removing staples or separating pages after certificationThe certification is attached to the bound set; once separated the set counts as incomplete.Typically adds 3–7 working days to re-certify the set.Scan first, then keep the originals in a rigid envelope without detaching anything.
The name in the translation does not match the passport spellingReceiving authorities compare character by character; a single different letter reads as a different person.Typically adds 3–10 working days, because the translation has to be redone and the whole chain repeated.Send the passport page on day one and have the translator take the spelling from the passport, never from the Thai document.
Planning without allowing for public and embassy holidaysEmbassies close on both Thai and home-country holidays, so the real calendar is shorter than it looks.Typically adds 3–9 working days around a long holiday period.Check the holiday calendar of every body involved before fixing a travel or filing date.

Deep timeline: what can run in parallel

The windows below are approximate and depend on each authority's queue. Stages marked as parallel can start alongside the previous stage — that is where the total calendar time is actually reduced.

  1. 1. Advisory call to fix scope and form1–2 working days

    Parties, delegated powers, and the intended effect are settled before drafting to avoid later rewrites.

  2. 2. Drafting and professional review2–5 working days

    Wording, signing authority, and annexes are checked against what the destination requires.

  3. 3. Execution and certification1–3 working days

    Signatories appear with original identity documents and the instrument is certified in the required form.

  4. 4. Translation and legalisation for overseas use3–15 working dayscan run in parallel

    Possible once the original is fully executed; timing depends on destination and queues.

Note: all windows are general estimates, not guarantees. Actual timing depends on how complete your file is and on the queues at the authorities involved.

We work as advisers, not only as a document-running agency

Our team has worked on documents, translation and legalisation for more than 15 years, combining notarial attorneys licensed by the Lawyers Council of Thailand with translators the receiving authorities accept. Every case starts with advice on the correct route and only then moves to execution — we do not simply run whatever is handed to us.

Before we start — mapping the document route

We confirm whether your file ends at an Apostille or still needs the embassy, whether a freshly issued copy is required, and which form of translation the receiving authority accepts. This is where most time is saved, because it is where most people choose wrongly and restart.

While preparing — consistency checks

We match the spelling of your name against the passport, check the issue date against the validity window the destination applies, verify stamps and signatures, and confirm the translation matches the original line by line.

While filing — coordination with the authorities

We file in the order each authority expects, follow the queue, and report status as it moves. If an authority asks for more paperwork, you hear about it immediately, together with the options for fixing it.

After delivery — practical guidance

We explain which bodies this set can be filed with, how to store the originals, and how many certified sets to request up front if you expect to use them again, so you do not repeat the whole chain later.

Cases where advice up front changes the outcome

  • The destination only says "certified translation" without stating which form of certification it accepts.
  • Documents have a limited validity window and every item must still be valid on the day of filing.
  • Documents are needed for several countries at once, each with a different order of certification.
  • The applicant is upcountry or abroad, so the power of attorney and courier plan must be arranged carefully.

If you are unsure which route your case takes, send photos of the documents and name the destination country or authority. We map the sequence and the paperwork first; you then decide whether to run it yourself or hand it over.